What is Mimo?

Mimo, founded in early 2023, stands for Money-in and Money-out. Our mission is to be the ultimate tool for global payments, cash flow management, and financing, empowering small to medium-sized businesses to save time and money while maintaining financial control. Since our inception, we’ve launched our product, grown to over 25 team members, and secured more than €15m in funding from leading angels and top institutional investors. And we’re just getting started.

About the role

We’re looking for a Customer Support Associate to join Mimo’s Support & Operations team. As the first point of contact for our customers, you’ll handle questions, resolve issues, and provide reassurance with speed, clarity, and care. You’ll own customer conversations from start to finish, with the autonomy to act and the support to grow.

In this role, you’ll collaborate closely with our Tech and Product teams to identify bugs, surface product gaps, and improve workflows for the Mimo platform to become more intuitive over time. You’ll also share insights, refine self-service resources, and help customers adopt new features. We’re looking for someone who is a strong problem solver and communicator, and who is curious and eager to learn in a fast-growing startup environment.

What you’ll do

• Support customers by resolving requests quickly, clearly, and with care.
• Guide users through Mimo workflows to unblock issues and build confidence.
• Collaborate with sales, and customer success to streamline customer management.
• Surface bugs, gaps, pain points, and share insights to improve features and processes.
• Help customers adopt new features and optimise how they use Mimo. 
• Track and improve key metrics like CSAT, response time, and resolution time.
• Expand and refine self-service resources (e.g., FAQs) to reduce friction.
• Follow internal procedures and regulatory obligations, escalating complaints or suspicious activity in line with company policy.

Who you are

• Strong problem solver who enjoys tackling challenges and finding solutions.
• Clear and confident communicator, both writing and speaking.
• Curious and eager to learn in a fast-growing startup environment. 
• Comfortable adapting to change - this role (and you!) will grow as Mimo does.
• Proactive team player who takes initiative and gets things done.
• Some experience in customer support, operations, or a related role is a plus (B2B, SaaS, or fintech even better!).

Why join Mimo?

• High-impact role in growing company where your work truly matters
• Fast-paced, learning-rich environment - perfect for career growth.
• A supportive, ambitious team that values creativity, ownership, and results.
• Benefit from flexibility with a remote-friendly working environment.
• Competitive salary and benefits package.

If you’re hungry to learn, ready to hustle, and excited about working at a startup where no two days are the same, we’d love to hear from you!